Support

Daily Path for iPhone

Email us and a person will reply.

In the app: Settings, then Contact us. Please include your iPhone model, its iOS version, and what you were doing.

Restoring purchases

Open Settings in the app and tap Restore purchases. Use the same Apple ID you bought with. This brings Daily Path Plus back, for example after you reinstall the app or start fresh.

If something you bought is still missing, tap Contact us in Settings. If the app shows a code there, include it.

Cancelling Plus

Plus is billed by Apple, so you cancel it in iOS Settings: tap your name, then Subscriptions, then Daily Path. If you have Plus, the app’s Settings also has a Manage subscription link. Cancel at least 24 hours before the renewal date to avoid being charged for the next period. You keep Plus until the end of the period you paid for.

Deleting the app, or deleting your data in the app, does not cancel Plus.

Refunds

Purchases are made through the App Store, so Apple handles refunds. Request one at reportaproblem.apple.com.

My streak or progress is gone

A streak counts every day, by your phone’s date, on which you solve at least one Daily puzzle. Miss a day and it starts again.

Where things are kept matters if you delete and reinstall the app:

Kept on our server and back after a reinstall on the same iPhone: your coins, Journey progress, cosmetics, leagues and Climb Pass. Your iPhone keeps the app’s ID in its Keychain, so the app finds them again.
Kept on the phone only, so a reinstall starts them again: your streak, your past Daily results and stats, and your settings.

If Settings shows a message with a code (for example “This phone can’t open its saved progress”), tap Contact us and include the code. We can help from there.

Moving to a new iPhone

There is no account, so your progress and coins stay with your phone. They come with you when you set up the new iPhone from an iCloud backup or an encrypted backup of the old one: the new phone carries on as the same player.

If you set up the new iPhone as new, Daily Path starts as a new player. Tap Restore purchases in Settings to bring Plus back. If you used an unencrypted computer backup, or anything else went wrong, email us and include the code from Settings if the app shows one.

Reporting a bug

Email tech@pivotandanchor.com with:

your iPhone model and iOS version;
what you did, what you expected, and what happened instead;
the puzzle number or Journey level, if it’s about a puzzle;
a screenshot or screen recording, if you can.

Please don’t send the solution to today’s Daily in a public post: everyone gets the same puzzles.

Changing or removing my nickname

Open Today’s top players and use Your name on the list. A nickname is optional; without one you don’t appear by name.

Turning reminders on or off

Settings, then Daily reminder. There is at most one a day, never after you’ve played, and reminders stop on their own if you haven’t played for a while. You can also turn notifications off in iOS Settings.

Is Daily Path on Android?

Not yet. Daily Path is for iPhone first; Android comes later.

How do I delete my data?

In the latest version of the app: Settings, then Delete my data. Or email us. See Your data and deletion.